|Photo Credit-ROJS News|
“Since (we are) censored by Facebook from sharing our page.... What will all of us do now?” the page moderator wrote.
|Photo Credit-ROJS News|
On August 18th, Think Progress wrote a groundbreaking story that might shed light on what is the meat behind users being censored off of Facebook.
On Facebook, the most common unacceptable behavior involves some abuse of our communication tools. This can be as innocent as annoying others with too many messages or friend requests or as serious as deliberately trying to spam others for commercial gain.
We take these deliberate spam attacks seriously and devote a tremendous amount of our engineering time and talent to build systems that detect suspicious activity and automatically warn people about inappropriate behavior or links. Because of our efforts, only a very small percentage of people who use Facebook have ever experienced spam or a security issue.
Every once in a while, though, people misunderstand one of these systems. They incorrectly believe that Facebook is restricting speech because we've blocked them from posting a specific link or from sending a message to someone who is not a friend.
To try to be more transparent, we've been working to improve our warnings and make them more clear.
On Saturday I was posting a series of articles on Chesapeake Energy on various anti-fracking pages.
My posts are generally well received in such forums. They get many positive comments and are often picked up and shared in other people's new feeds, even those who are not my FB friends, but share a common interest in the same issue.
The posting behavior I was engaged in was the precise behavior I have engaged in 4 to 5 times per week for at least the last year. In other words nothing out of the norm. What was out of the norm was that I was suddenly banned without receiving any warning or caution. In other words, I did not know, and had no way to know that what I was doing was suddenly unacceptable to Facebook.
Even more aggravating is my discovery that the owners and employees of Facebook are, ironically, faceless. They have completely insulated themselves from any kind of communication, so that it is impossible to effectively communicate with them in any meaningful way, let alone file a complaint and expect to have it acted upon.
Among other things, this has caused me to reach out and get a Google+ invite from a friend. I now have a Google+ account and am beginning to learn how to use that social network. This may well be the beginning of the end of my relationship with Facebook.
I fully recognize that Facebook is a private enterprise and they are free to do as they will with their property. However, I and the other users on Facebook provide them with their value. They sell our "presence" on Facebook to advertisers and mine our profiles for data. If they do not respect us as users, which are apparently the case, then we need to withdraw the value we provide to them, by taking our networking elsewhere.
If you would like to use Facebook for your business, please create a Facebook Page. Pages give brands and businesses an opportunity to create a presence on Facebook.
Learn more about our policies by reviewing the Facebook Community Standards.
Further misuse of site features may result in a temporary block, or your account being permanently disabled from Facebook.
“I am wondering why my account is suspended during a time where I am advocating for unemployed and actively working on helping 99ers connect with other to avoid homelessness I have in no way had any spam on my account and would like a legal explanation as to why this harassment of flagging is allowed here in Facebook without being able to address false complaints...I have appeared on MSNBC and FOX Business and CNN and am an active target for the political trolls on Facebook.” Taylor wrote.
“There has to be a better remedy than what your program has allowed to continue to happen. I would like an explanation from the legal department as to how this account was suspended for 15 days with no spamming that occurred. My last post was in regarding a looking for a home for a 99er in TN and now, I am suspended. I hope that my account will be corrected immediately,” Taylor requested.
We hope so too Rhonda, we really do.
Your account was mistakenly blocked from posting on Pages. We apologize for any inconvenience this has caused. We've lifted the block from your account, and you should now be able to post again. We're constantly building and refining Facebook to protect members from spam. You can read more about these systems in our blog post here: https://www.facebook.com/blog.
These systems aren't directed at any particular cause or point of view. However, no system is perfect, and ours occasionally make mistakes. We're investigating the system that caused the block and making changes to help prevent future errors. Thanks for your understanding. The Facebook Team